1. Returns
We sell pharmacy software subscriptions and online courses. Both are activated online, and nothing is sent by courier, so there is no item to return. How each service is activated is set out in our Delivery Policy.
2. When you get a refund
If a payment is made by mistake, the mistaken amount is refunded in full. For example:
- You paid twice for the same course or plan: the extra payment.
- You paid more than the price: the amount above the price.
- You paid less than the price and do not want to pay the rest: everything you paid, as long as the course has not been activated.
- You sent money to our number by mistake without buying anything: the full amount.
- The money reached us but a problem on our side stopped the course or subscription from being activated: the full amount.
3. When there is no refund
- A course or subscription bought at the correct price has been activated, and you change your mind or do not use it.
- A subscription is cancelled part-way through its period: the remaining days are not refunded.
- An account is closed for breaking our Terms and Conditions.
4. How to ask for a refund
Write to contact@amarpharma.ai within 7 days of the payment, and include:
- The mobile number of your account.
- The payment method you used (for example bKash, Nagad or a card).
- The amount, the transaction ID on the payment receipt and the time of the payment.
5. When and where the money goes back
We check the payment and send the refund within 7 working days. The money goes back through the payment gateway to the same method it came from, for example to the same bKash number or card. If a refund request is declined, we tell you why.
6. Contact
If you have any questions about refunds, write to contact@amarpharma.ai.